Makro Defy hob

Hi my name is Itumeleng and I would like to complain about the service I got from makro silver lakes.. On the 6th of February 2022 I bought a Defy hob ceramic stove which I was happy about, on the 5th of April 2022 when I was cooking the glass cracked and I returned the hob back to the store on the 6th only to be told that the glass does not fall under warranty my question is how does such a big store like makro stock an appliance of such value but is not covered under warranty. How do they train their consultants because if a customer buys such an appliance the first thing they must be told is that the glass does not fall under warranty that is product knowledge and integrity, now I get the most unprofessional email stating that it is unfortunate because my hob will not be replaced, From a guy named Vincent to his manager Nthabiseng and the other manager Karen James I am not satisfied with the service they gave me and I spent a lot of money on the stove where am I supposed to get the money to buy a new one?