LN
Lionel N

1 reviews | Active since Dec 2018

01 Feb 2022, 20:26

Makro Defy fridge endless problems

I purchased a defy single door fridge from makro end off 2019 with a 5 year warranty, they delivered the fridge, the door rubbers were not properly installed and was looking very untidy, could see rubbers sticking out, we had told makro and they exchanged it for another same fridge, 2021 November 29th the fridge wasn't cooling, *** defy guy came out, replaced termostat, 2 months later 1 of February 2022, I am in a problem again with this fridge we're my food and milk is getting spoilt, the fridge is building ice at night and defrost during the day, water droplets inside fridge, I am not sure what kind off cat and mouse game this is but it is not acceptable, I called in, got another ref *** defy guy will contact me again, in a period off 2 years, is this normal to go through this kind off stress after purchasing a new fridge, I gave defy a chance to fix it first time but not again, I'll like makro to please refund me in full so I can purchase another fridge, am very disappointed as I can't keep on going and calling and repairing a new fridge, it's like buying a new vehicle and it's breaking down in 2 years, am disappointed with defy as well. Please look into this matter soonest as a defy technician will be once again visiting mee to perhaps do a repair.

0
Replies (3)
Makro
Makro's reply02 Feb 2022, 10:10
Official
Good day Lionel 

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Kindly note that we will send the above complaint to senior management for assistance after the service call request has been attended to. 

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Kindly note that a service request has been booked for your DEFY Unit. 

The technician will contact you before coming to your premises. 

Their turnaround time is 2-3 working days. Alternatively, you may also contact them on ***with job number ***.

Hope you find the above in order and apologies for the inconvenience caused with regards to your Defy unit.

Kind Regards
Makro Hellopeter Team

Best regards,

LN
Lionel N's update04 Feb 2022, 06:47
Reviewer Update
A defy senior guy came out said the fridge is set at number 4 which is to high therefore ice is building up on the fridge side and that it has a automatic defrost function which defrost once this happens, firstly the termostat was charged and set by defy technician surely they no we will have a problem, guy set at 3, why have a setting till 5 if we can't use it, he told me to try fridge for 3 days, in the afternoon the fridge is so low cans you can see many water droplets even at the back off fridge, this fridge is clearly faulty and non repairable, I humbly ask for a full refund as I don't have the time to keep complaining like a baby on something that was bought in good faith.
LN
Lionel N's update07 Feb 2022, 18:14
Reviewer Update
Hello, I am waiting for management to call me as this fridge is not working as it's supposed too.