Makro & Defy

Makro & Defy Services Jobcard Number *** (Defy)

I am very disappointed in the level of service i have received from both organizations. My fridge broke over a month ago and i have been battling to get this resolved for the past 4 weeks. Everytime i need feedback or communication interms of my jobcard i need to follow up. Both from Makro & Defy. After all that they sent a technician over ( 2022/02/10) to my place after visitng Makro store centurion to complain again. The fridge worked for hours not even a day and it was broken again. I then went saturday after i lost all the food in my fridge again to makro to get a resolution they promised that they will give me feedback same day they didnt and called me on sunday i coulnt answer. Monday i received a call from defy to tell me they are sending a tech from Defy straight. How did you send a technician that was from there in the first intance. I feel that becuase it does not affect them personaly they take their time or do not care of other peoples lifelyhood. Today (2022/02/14) i need to go and open for them to try and fix this issue. I am not goin to waste another day of my work hours for this please send the confirmation email fro my store credit so i can get another fridge or send a temporary fridege fix this one then bring it back.