Makro De*****ed me My refund.

I bought a Rexel cross shredder online from Makro. It took about 2 weeks to get delivered. Immediately when I received it,I opened and tested it, I was not happy with the quality and processed the return. The very next day the product was collected by the courier company. A few days later I was contacted stating that the item was to be returned to me which I declined stating that I NO longer WANT the product. I paid with my credit card R6995.00 till date, I have NOT RECEIVED my refund. I have spoken to various people from MAKRO, they state that they will escalate the matter but nothing happens. Transaction was processed in July 2025 and it's now September 2025.