CL
Charlotte L

1 reviews | Active since May 2014

24 Nov 2020, 10:17

Makro & Dawn Wing Couriers

Had an issue with an online order (could only acquire the product via their online ordering service) which stated that I had received my order yet I didn't receive anything. Turns out it was "delivered" but not to myself..?

For the record - my complaint is partially directed to the couriers they use - Dawn Wing - but unfortunately it reflects very negatively on Makro themselves they affiliate with them. I ended up receiving my order, courier took a picture of me to confirm which made me feel very incriminated. Product's box wasn't sealed - just lost my taste will not even be taking this up with them.

I myself and everybody else that I know will never make use of Makro Online again.

0
Replies (1)
Makro
Makro's reply24 Nov 2020, 15:14
Official
Good day Charlotte,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team