CB
Caitlin B
1 reviews | Active since Oct 2022
23 Nov 2023, 13:36
Makro Damaged and Missing Items
I ordered a Samsung TV online which arrived this morning. TV has scratch on Screen, no remote, no stand or legs in the box, no power cable. Order hasn't been updated so can't request a return. Contacted customer service said I need to take it to my closest store. Pathetic!!!!
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
23 Nov 2023, 16:28Good day Caitlin, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order.
Best regards,
Makro's reply23 Nov 2023, 16:28
Official
Good day Caitlin, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order.
Best regards,