Makro Cyber Monday orders not delivered

We ordered a TV on Cyber Monday from Makro paid for it straight away. On the 13th of December received an email saying that the order was handed over to the courier. Today 20 December we still have had no communication from Makro or the couriers in regards with when the TV will be delivered?

I have phoned, send emails on various platforms and even send a WhatsApp that kept on saying my order number is incorrect.

Today I phoned again, hold on for 17 min when someone pick up but did not answer. I could hear the people speak in the background. After another 10-12 min someone finally answered and seemed to try and figure out where my order is. She said that the courier guys will communicate with me. My concern is we are leaving for holidays with no cellphone reception by the end of the week. If no one phone before then, will I have to go through this whole ordeal again next year....?

Makro for a company your size I expected better communication. Deadlines to when things should be delivered communicated to clients. Not just a generic email with not even a telephone number to follow up on the courier company or any significant deadlines.... My expectations was that if Makro handed over to a courier I should receive the order with in the next 2-3 days, not phoning and struggling to find my order...