IA
Imuentinyan A
1 reviews | Active since Feb 2016
01 Aug 2019, 08:37
Makro customer support is disgusting
Makro online support services is totally **** and disgusting. I requested cancellation of an order four days after ordering. Even after several calls and emails I sent repeatedly to customer support, the order still was not cancelled, and seven days later, got message that delivery courier is on its way to deliver my order. Never again will I attempt to get anything from Makro.
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Replies (5)
Makro's replyOfficial
05 Aug 2019, 11:20Good day Imuentinyan,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We do understand your frustration in this regard and we will raise this with the contact center's management.
Please advise as to how we can improve our service delivery as your input is vital to our business.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We do understand your frustration in this regard and we will raise this with the contact center's management.
Please advise as to how we can improve our service delivery as your input is vital to our business.
Kind Regards,
Makro Hellopeter Team
Makro's reply05 Aug 2019, 11:20
Official
Good day Imuentinyan,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We do understand your frustration in this regard and we will raise this with the contact center's management.
Please advise as to how we can improve our service delivery as your input is vital to our business.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We do understand your frustration in this regard and we will raise this with the contact center's management.
Please advise as to how we can improve our service delivery as your input is vital to our business.
Kind Regards,
Makro Hellopeter Team
IA
Imuentinyan A's updateReviewer Update
06 Aug 2019, 10:33You keep apologizing without doing anything about it! As I type this response, I am still waiting for somebody to confirm to me that my order has been cancelled and that I will receive my refund at a specific date. I call 10 times, I get 10 different apologies from 10 different voices, Yet nothing gets done about the issue raised. Don't just apologize. ACT!!
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Imuentinyan A's update06 Aug 2019, 10:33
Reviewer Update
You keep apologizing without doing anything about it! As I type this response, I am still waiting for somebody to confirm to me that my order has been cancelled and that I will receive my refund at a specific date. I call 10 times, I get 10 different apologies from 10 different voices, Yet nothing gets done about the issue raised. Don't just apologize. ACT!!
IA
Imuentinyan A's updateReviewer Update
06 Aug 2019, 10:36*ten times
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Imuentinyan A's update06 Aug 2019, 10:36
Reviewer Update
*ten times
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Imuentinyan A's updateReviewer Update
07 Aug 2019, 13:43And yet again today 7th August, fourteen days after my initial request for cancellation of order , and six days after my complaints on this platform, makro customer service is sending me yet another email that my order is out on delivery today!! This is ridiculous. Makro is a joke.
IA
Imuentinyan A's update07 Aug 2019, 13:43
Reviewer Update
And yet again today 7th August, fourteen days after my initial request for cancellation of order , and six days after my complaints on this platform, makro customer service is sending me yet another email that my order is out on delivery today!! This is ridiculous. Makro is a joke.
IA
Imuentinyan A's updateReviewer Update
27 Aug 2019, 09:12It is now over twenty days since I made this complaint, and Makro still has not refunded my money. Each time I call customer support, the personnel sounds confused and puts my call on hold for over ten minutes without feedback. This has happened countless time. PLEASE REFUND MY MONEY!
IA
Imuentinyan A's update27 Aug 2019, 09:12
Reviewer Update
It is now over twenty days since I made this complaint, and Makro still has not refunded my money. Each time I call customer support, the personnel sounds confused and puts my call on hold for over ten minutes without feedback. This has happened countless time. PLEASE REFUND MY MONEY!