Makro Customer Support is Absent.

On April 24th 2024 I purchased a Defy refrigerator from Makro. I was very happy with the on line experience and the delivery was quick and efficient. However the quality of the plastic fittings of the fridge is rather low and three of the four freezer drawers have broken. This is definitely not due to over use as the fridge is merely a backup. I tried to contact Makro at the beginning of the year and was told that a technician would come to evaluate the damage. I am still waiting and have tried a few more times to contact them. No answer. So my message is: Make sure you are properly covered by warranties when purchasing from Makro. Their customer support seems to be lacking.