FY
Francois Y

1 reviews | Active since Feb 2019

19 Feb 2019, 19:17

Makro Customer Services, ignoring the customers is their moto.

Tried online purchasing of score energy drinks, the online website advertised the drinks at R20, 25 for a six pack. So as you click to choose to buy, the website gets stuck on oops. So I emailed a complaint to makro customer care, I was told by Precious the customer support lady to try again with my purchase online, the problem was fixed. I asked her if the price will be the same and she said no, so I rep**** that the price you see is the price you pay and with my first email I added a screen shot of the online pricing. So I told her to escalate my situation to her manager. So after a day or so I send through another email, asking on progress. From then on I was ignored by Precious and customer care. Don't ever query anything from Makro online customer service, useless bunch.

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Replies (3)
Makro
Makro's reply20 Feb 2019, 08:28
Official
Good day Francois

Thank you for bringing this to our attention

I'm sorry that you've not had any feedback as yet and for the service received. I can assure you that this isn't the experience we want you to have when shopping with us. 

These occurrences will be addressed with the relevant parties to ensure that this matter is rectified. 

Regards
Otsiele Boikanyo
FY
Francois Y's update01 Mar 2019, 12:37
Reviewer Update
Hi, still no answer from you about my purchase prices,
FY
Francois Y's update18 Mar 2019, 21:16
Reviewer Update
Well still no reply from you or your piece of **** managers. Clearly you didn't rectify sweet **** all. So glad you all still have a job, cause doing nothing is your job.