Makro customer service who cares, clearly not MAKRO

Recently purchased a dstv streama from makro ottery. It was on special and bought online. The device does not work and as per store 14 day policy I phoned and was told by the electronics section manager that because it was on special I could not swap my device but rather my money returned. So I lose out on my bargain. What pathetic service after I wasted a further R100 waiting for the relevant agent to speak to. Also phoned back and asked for a callback and still waiting 2 days later.