Makro customer service - Shocking to say the least

If there was an option to give zero stars I would use it. The most uniformed, dismal customer service department i have come across in years. Each person is given a script to say - its been escalated. The return has been logged 21 December, item picked up 14 Jan and still no one can tell me when to expect a replacement unit. Nobody even replies to the customer emails. They keep on throwing the excuse its a 3rd party supplier, we can only escalate by mails. Marko - my transaction is with you, not a 3rd party supplier - I expect you to solve the issue - phone the 3rd party and find out what is going on

Sending emails is not escalating - even though your customer service reps say it is all that is in their job description.

While typing this, I wont be surprised if I get no reply form this in any case Shocking to say the least