Makro Customer Service- Pathetic and Ridiculous

I placed an online order weeks ago... with it clearly stating that online orders will take maximum 7 working days to be delivered- what a joke. i have been calling the online support centre and receive the same response everytime..."your order is being prepared ma'am and someone will call me to keep me updated"- do you think i ever once received a phone call? i then have to resort to placing daily calls, both to the Headoffice call centre number provided and the Cape Gate branch directly, and if i am not waiting on the line for ages, the call cuts... and the more i stress the urgency of my delivery because i am moving house within a matter of days, the same level of pathetic service is provided. Oh, and nevermind bothering sending emails either- no replies. Makro- up your game!!! I shouldnt be the one having to follow up daily- live up to your promises!