Makro Customer service not at its best!

I'm writing a review as a last resort. I bought a tumble dryer online. When i did the payment online it rerouted me back to Makro website and a message come up saying that my payment failed. I retried everything and the payment went through, only to find that the payment went off my bank account twice. I did go to Makro and lady helped me contact the customers service and was asked to send the proof and i did so 3 times already and still I havent heard anything yet. its R6999 and this was on the 27th of May. I just think service could be a lot better than that.