Makro Customer service - No Service

<p>I saw on Price Check a certain tv-set was advertised as R1 600 per set. I phoned Makro in Strubens Valley Roodepoort, requesting a quote for buying 4 television sets for my guest house. I received an e-mail that they do not have a margin on the product - the price is R2 099. I decided to buy the tv-sets as I needed it urgently. I drove all the way to Makro Strubens Valley, 30 km away, met with the lady that I dealt with via e-mail. She phoned the manager again and requested a special rate as I was there in person. All of a sudden they gave me R100 off per set. I gave them proof with my tv licence number and waited to pay. The sales lady came back to me and informed me the management handling the purchase wanted a company letterhead before they can accept payment. My Makro card clearly states the guest house name as well as my name. I told the gentleman I do not have a letterhead with me and cannot drive all the way to fetch one and come back again. They just refused to accept it. I told them I was then not interested if this is the way they deal with customers. He just said "that's fine."</p> <p>The sales lady really tried her best to help me and felt so bad she phoned the manager again and informed him of what happened - it seemed he had the same attitude. This is really the worst service I have ever received from Makro. Apart from their stock trolleys that are always between the shelves during the day, where customers want to shop, moving pallets around and people have to stand waiting to do shopping. This is a big NO!!!!</p> <p> </p>