Makro Customer Service my only solution

In November I bought my husband a Samsung Galaxy Fit BIt. 1.5 months ago the strap came loose and we went to Samsung in Canal Walk, Cape Town. We barely even explained, we lifted the box and the guy stopped us and sent us to Wefix, a few stores down. We waited in the queue for 30 min only to be told that the warrantee is lost because the screen has got scratches on it. Firstly its a damn FITBIT, you exercise with it on so surely scratches are going to get on it, secondly I wasn't coming for anything to do with the screen, i just needed by arm to be fixed as I am still under warrantee period! and thirdly, nowhere in the warrantee booklet does it mention that if your screen has slight scratches on does the warrantee fall away. WEFIX is damn money making ********s! they offered to fix the watch at a cost of more than what I paid for the thing brand new! does that make sense? I then took it back to my retailer instead, Makro, who graciously is trying their effort to solve the problem but are too being faced with Samsung Repair Store that is WEFIX. unless Samsung takes over their own repairs, they are slowly going to lose more and more customers as WEFIX sucks! I have lost all respect for this brand as this is the second product of samsung that I am struggling with warrantee issues and I am in my period of claim. 3 weeks has passed and still no response from them. deeply disappointed.