Makro Customer Service? More like Customer Contempt!

In November 2024, I purchased some beer and spirits ready for Christmas. The order could not be fulfilled immediately was therefore scheduled to be delivered in three seperate deliveries. The last one of these was meant to contain five items, to complete delivery of my order. On the day, only four items were delivered. The missing item, a wine gift set valued at ZAR399, was itemised as part of the delivery notice email provided to me, but the couriers delivery note provided upon delivery showed only four, non-identified items, were to be delivered. I queried with the courier and even checked his empty van, but as his delivery note tal**** with the number of items, I accepted the delivery. I immediately queried the missing item with Makro, providing photographic evidence of the goods delivered and the copy delivery note provided. I’ve been fighting with Makro ever since to try to get the issue resolved. Customer Service is full of empty promises and never get back to you, so I eventually tracked down a regional manager and emailed her directly. Things looked promising to start, and a staff member was allocated to look into the issue, but having allegedly checked with the store manager who says his stock figures tally, I’ve since heard nothing from Makro, who now consistently ignore my communications. How can a delivery advice show five items, but the delivery note show only four, and Makro consider the order completed. Last time I checked, four does not equal five! Having performed further research, it seems I’m not alone in my experience with Makro Customer service…..they seem to be an absolute joke and I certainly won’t be providing any further customer service to Makro,