Makro Customer Service Laughable

Dear Makro, I've bought the I-See Smart Wi-Fi IP Camera (MAK ********** ) via your website and had Wi-Fi stability issues with the device. On the 11th of Feb I sent through a request to your support department to have the device checked. On the 3rd of April your supplier (Bizfeat) informed me that the device was irreparable and the reason for this was that the camera itself was "forced to turn - the same action one would perform when opening a jar" and nothing was mentioned about the initial issue why it was sent. Let me remind you that the product I sent was still in mint condition and could rotate just fine. The only issue was an unstable Wi-Fi connection. After your supplier checked the device, it was sent back to me and I have received it today. When I opened the courier (Dawn Wing) bag, I was absolutely astonished by how damaged this package has become. It literally looks like a herd of wildebeest trampled over it. It became evident that the camera was either damaged by your supplier (Bizfeat) or your courier company (Dawn Wing). One thing is for sure - and that is that you have created a whole new low for me when it comes to customer service. Any company affiliated with such unprofessional service should be ashamed. Please contact me asap so that we can arrange a refund or replacement.