Makro customer service is the WORST EVER.

Bought a Ryobi brush cutter from Makro Vaal. Used it about 10 times and it stopped working. Took it to have it repaired, 8 weeks later came back and still not working. Have been trying a year now to get it repaired or replaced but makro refuses to practice good customer service and honour the product warranty. This will be the 3rd time I have complained about this issue and I only get a pre written system response that the complaint will be forwarded to the relevant department but no actual response from a human at Makro. The product warranty has now expired and still makro does not care. I have now also contacted Ryobi to inform them that makro is in the process of giving their products a bad reputation and damaging the brand name.

I do hope that any person reading this will refrain from buying any product from makro. THE WAY THEY TREAT CUSTOMERS IS AS THEIR CUSTOMER SERVICE, PATHETIC.