Makro Customer Service is pathetic

I placed an order for a fridge and the app stated I will receive it on Saturday 01/03. Only reason I ordered from Makro was because of the delivery date that was promised as I need the fridge ASAP They sent a message stating it will be delayed. I then contacted Makro to follow up as there was no communication thereafter and no update on the App. They advised due to stock they had to cancel but another one was received and will be delivered. They delivered but brought a stove (another customers stove as the details is on the receipt just sitting here) I requested for return and consultant said 48 hours. I'm still sitting with a stove and groceries that I had to throw away because there is no fridge which I urgently needed. Makro customer service do not assist at all all they trained to say is " I will follow up and give feedback" then nothing after that. You have to call on to do follow ups. I called yesterday now the story changed from 48 hours to a week from now. Makro customer service consultants is *********** and ****s. If I was told in the beginning the correct information then I would've rather canceled and bought the fridge elsewhere. I'm sure today will be spent running after them again for answers and getting the famous " i will follow up and provide feedback" answer