MAKRO CUSTOMER SERVICE IS BEYONG POOR

On the 25th of August I ordered two electric blankets (Order Number MAK***) online from Makro. I was later informed that my order has been delivered. I promptly indicated to Makro that I have not received the order and that clearly the package was delivered at the wrong address even though I had indicated the correct address on the website. Despite numerous emails and phone calls and emails, three months later I still have not received the package. I AM TRULY TIRED. I MUST SAY CUSTOMER SERVICE AT MAKRO IS BEYOND POOR. I intend to tend to take this further to a third party.