MAKRO CUSTOMER SERVICE

I've been a customer of Makro for many years now and I have never had any issues with them until recently. I purchased a few items online during black Friday in November 2023. They delivered my items in bits and pieces. They delivered everything else on time but they delayed in delivering my Hisense 75' inch tv and my Hisense tumble dryer. I kept calling trying and sending emails to find out what is happening with the delivery of the tv and tumbler but i was not getting any answers. Eventually I was able to get an answer on the 12th of December and they promised to deliver by the 14th of December 2023 even though I Constantly reminded them that I will be travelling on the 14th and wont be able to receive my products can they deliver by the 13th. They agreed but none the less they delivered on the 14th of December. Mind you I'm not home they called me and I told them I am not around they should rather deliver the products at my work place I will collect them when I come back. I only went back to work on the 08th of January 2024. That was when I was able to collect my items and take them home. I got a chance to unwrap my TV over the weekend. The TV seems fine until we switched it on. The tv has a crack and ink all over the place on the screen. So we pack it up and decide to call makro online services about the issue first thing on Monday morning 15th Jan 2024 They say they'll send a technician to check the crack/damage. its been 4 weeks I have not yet been assisted. I have been calling every day and no one is assisting me. They keep asking for information and pictures of the tv which i did and still nothing. I demand a refund for this t.v. They are telling me that I reported the issue too late and that I have passed the 14 day return policy. How is that my problem when firstly they delivered the tv late, if i hadn't called them to do a follow up on my order. Secondly I told them i am going away on holiday from the 14th , I was only able to to check my tv when I got back to work on the 08th. I want my money back or replace the tv. I am not happy with the service I have received from Makro. They are telling me it is a Hisense issue and that they have reported my issue to Hisense and when we call Hisense they have no knowledge of what i am talking about because Makro has not escalated my matter to them.