JS
JOHN S
1 reviews | Active since Nov 2018
11 Sept 2019, 09:23
MAKRO customer service and warranty claims
WITHOUT HELLOPETER I WOULD NEVER HAVE HAD ANY RESPONSE FROM MAKRO REGARDING WARRANTY ISSUES. THIS ON AN ONGOING BASIS OVER MONTHS WHERE IN EVENTUALLY BEING CALLED THEY MAKRO MERELY SAID I MUST CALL THE MANUFACTURER WHO SAID I MUST PAY A CALL OUT FEE - SO WELL DONE HELLOPETER
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Makro's replyOfficial
11 Sept 2019, 12:17Good day John,
Thank you for writing to us.
As per our telecom yesterday, kindly be advised that we are unable to log a service call as you advised us that you are currently out of the province and you will only return the following week.
Please advise further on the specific date that you will be available in order for us to book another service call with our suppliers to go assess your fridge.
Looking forward to your response.
Regards,
Makro Hellopeter Team
Thank you for writing to us.
As per our telecom yesterday, kindly be advised that we are unable to log a service call as you advised us that you are currently out of the province and you will only return the following week.
Please advise further on the specific date that you will be available in order for us to book another service call with our suppliers to go assess your fridge.
Looking forward to your response.
Regards,
Makro Hellopeter Team
Makro's reply11 Sept 2019, 12:17
Official
Good day John,
Thank you for writing to us.
As per our telecom yesterday, kindly be advised that we are unable to log a service call as you advised us that you are currently out of the province and you will only return the following week.
Please advise further on the specific date that you will be available in order for us to book another service call with our suppliers to go assess your fridge.
Looking forward to your response.
Regards,
Makro Hellopeter Team
Thank you for writing to us.
As per our telecom yesterday, kindly be advised that we are unable to log a service call as you advised us that you are currently out of the province and you will only return the following week.
Please advise further on the specific date that you will be available in order for us to book another service call with our suppliers to go assess your fridge.
Looking forward to your response.
Regards,
Makro Hellopeter Team