Makro Customer service and package delay's

call center not competent not even an update with regards to why they are delayed. I as a customer should call over and over again this is ridiculous. Its a horrible experience they apologies over and over again but no further information with regards when will I get my order.

They cant even follow up on why is the courier company delaying the package if they have dispatched it already... To be honest this is emotionally draining worst customer service i have personally experienced their agents do not give out emails,numbers or even their managers names ... Its like a ******* ... its very easy to apologies but such things do not even give hope about what has been asked