MAKRO CUSTOMER SERVICE AND AFTER SALES IS USELESS

MAKRO CUSTOMER SERVICE AND AFTER SALES IS USELESS We bought a dishwasher from Makro and purchased the extended warranty. The machine broke and needed fixing, on 7 Jan 2019 we phoned Makro customer care and reported the machine and requested them to fix it as indicated in the warranty. The machine still has 3 years left on the warranty. We were instructed that a representative form our local Makro will phone and arrange for a technician to come and have a look or fix the machine. on Wednesday 09 Jan we received the call, indicating that a technician will phone us and arrange the visit for Friday 11 Jan. Nobody came and Nobody Phoned. Monday 14 Jan we followed up and the matter was referred to customer satisfaction department or something like that. on Thursday 17 Jan our local Makro phoned to confirm that the dishwasher had been serviced and fixed, relating to a email received for the warranty department indicating that the machine has been fixed. To this day(18 Jan) nobody came to fix my Dishwasher and I still have not received the call form the technician that is actually going to fix the machine. Every time I phone someone at Makro they need to send my query to someone else or verify the query with someone else or a third party. Totally useless.