Makro Customer service agents are the worst!

I am only giving a rating of 1 because I can’t give a zero. I ordered items online and there was a failed delivery because the driver called to me say they are outside yet I told them to call me 30 minutes before they get there so I can have someone to wait for the delivery since I’m at work. Now Makro is not assisting me with rebooking the delivery. I have spoken to 4 different consultants on the phone and they are all failing me. An agent name Lethu made me wait 18 minutes on the line and then dropped the call. Imagine my airtime!! When I got hold of her again she gave me the worst attitude and shouted. Is this how Makro treats their paying customers?? I still haven’t received my items or any way forward with Makro. Such a disappointment