MR
Mel R
1 reviews | Active since May 2020
27 May 2020, 08:56
Makro customer service a complete FAIL!! Waiting for orders with no answers.
Absolutely frustrated and over this. I've called, emailed, posted on their Facebook and Makro can't do a simple thing like tell me when my orders will arrive??? This is completely ridiculous, we paid with ebucks and now to wait for a refund is gonna be torture by looking at other reviews. Ordered 14th May for our 2 year olds birthday which has come and gone. Highly disappointed in Makro's service. You spend all your time posting on social media but where is your response and action for your customers???
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
27 May 2020, 11:06Good day Mel,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply27 May 2020, 11:06
Official
Good day Mel,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
MR
Mel R's updateReviewer Update
27 May 2020, 11:11Hi there,
Thank you for your reply. I really do hope that the promise of contact is followed through with this time and look forward to my issue being resolved.
Thank you for your reply. I really do hope that the promise of contact is followed through with this time and look forward to my issue being resolved.
MR
Mel R's update27 May 2020, 11:11
Reviewer Update
Hi there,
Thank you for your reply. I really do hope that the promise of contact is followed through with this time and look forward to my issue being resolved.
Thank you for your reply. I really do hope that the promise of contact is followed through with this time and look forward to my issue being resolved.
MR
Mel R's updateReviewer Update
29 May 2020, 09:24Good morning Makro team.
One of our orders arrived.. We were so excited and my 2 year old was over the moon! Only to find out that it was the wrong item - the jeronimo fast food counter rather than kitchen counter and it was BROKEN! Please guys, I've sent a request on the order about it but we can't wait another 2 weeks for this to be sorted.. And the other order we ordered before this still hasn't arrived!
One of our orders arrived.. We were so excited and my 2 year old was over the moon! Only to find out that it was the wrong item - the jeronimo fast food counter rather than kitchen counter and it was BROKEN! Please guys, I've sent a request on the order about it but we can't wait another 2 weeks for this to be sorted.. And the other order we ordered before this still hasn't arrived!
MR
Mel R's update29 May 2020, 09:24
Reviewer Update
Good morning Makro team.
One of our orders arrived.. We were so excited and my 2 year old was over the moon! Only to find out that it was the wrong item - the jeronimo fast food counter rather than kitchen counter and it was BROKEN! Please guys, I've sent a request on the order about it but we can't wait another 2 weeks for this to be sorted.. And the other order we ordered before this still hasn't arrived!
One of our orders arrived.. We were so excited and my 2 year old was over the moon! Only to find out that it was the wrong item - the jeronimo fast food counter rather than kitchen counter and it was BROKEN! Please guys, I've sent a request on the order about it but we can't wait another 2 weeks for this to be sorted.. And the other order we ordered before this still hasn't arrived!