Makro customer service

I recently engaged with makro springfield regarding my fridge hisense has authorized credit

After speaking to the service department I advised I needed to find a fridge to swop out I would call once I found a replacement after looking online etc

I then came across I hisense fridge on games promo ad knowing makro would be able to match I tried contacting customer service but could not get through

Eventually days later I got through only to find makro could not match games price on the fridge as the fridge was no longer at that price

This is hard to accept given had customer service actually answered the phone I would most definitely passed credit and used that money to go to game and purchase I was denied this opportunity due to makro not answering the phone

Just yesterday I got through and explained this to customer service

They promised to call back yesterday but I’m unfortunately for what ever reason I did not hear back from them

Now again this whole morning 7 calls trying to get through I cannot get hold of customer service

This goes in line again with what I said previously when I found my fridge to simply address this issue I could not get through

It’s only right makro provide the price at which game had the fridge at the time of my trying to get through to customer service I was denied the opportunity to get that fridge elsewhere at game because I could not get through to makro customer service

It’s rather disappointing I know makro customer service is usually under pressure how ever I can’t deny my disappointment with this issue overall