Makro Customer Service

Bought a brand new Samsung TV early in 2021, last week Sunday the 25th the TV just goes dark and breaks. I reported this to Makro on the 25th and was told a technician would phone we to come view the TV within 3-5 days. End of day 4 today and I have not even been contacted by anyone. Phone Makro again and I am told I need to phone Samsung. I phone Samsung and am told they could not get hold of me to book a technician, I ask to confirm the number on record for me which is incorrect. So Makro provided them with the wrong number. Samsung tells me that this will take another 3 days for a technician to come out meaning something that should have taken 5 days max to resolve is going to take about 2 weeks for a technician to just come view!!!!! And God knows how long after that until my TV is replaced THIS IS AN ABSOLUTE JOKE!!!! PATHETIC SERVICE!!!! I WILL NEVER SUPPORT THIS USELESS COMPANY AGAIN!!!!