Makro customer service

I purchased a fridge from Makro in September 2023. I realized that the fridge had a problem in January 2024. After contacting their customer support, they finally sent a technician in February. After the technician reported back to them, they only got back to me at the start of April. They then informed me that my fridge would have to be replaced.

Initially, they told me that I would have to pay an additional R3800 to get my replacement. After I asked for clarification on the policy terms I agreed to, which stated whether they were allowed to ask for additional funds, they finally relented and informed me that they would replace my fridge. However, they stated that they wouldn't deliver the new one until they had collected the faulty unit. They scheduled to pick up the faulty unit on 22 April, but they only arrived during the evening of 23 April.

Additionally, they had promised that I would spend no more than 2 days without my fridge. However, it is now 29 April, and I have been informed that I will only receive the replacement on 30 April.