Makro customer service

I purchased an appliance from Makro in 2024. The appliance has been troubling me since. I called Makro customer care for help. I was told that I needed to book a service call out myself. The service centre has been out three times already amd did some repairs. I am still not satisfied. Makro Alberton say they cannot asssit me. Makro care center says the warranty is expired. However my complaint was prior to the warranty being expired. It has been over a year and I am still going in circles with no success. I have called customer care multi times as well as emailed Makro, yet I have recieved no feedback. I just speak to a different consultant every time and have to repeat the entire issue and they tell me they will escalate the issue. Then I receive no feedback from customer care at all.

I need to resolve this issue!