JA
Jo-ann Arendse
1 reviews | Active since Jun 2009
11 Jul 2022, 16:29
Makro customer care SUCKS!!!!
I bought a Samsung washing machine in 2018 and i took the 5 year extended warranty, on the 31st of May i logged a call that my washing machine is faulty and a few days later a technician confirmed that he needs spares to fix the problem and that he has to log it with Makro which he did, today is the 11 of July and my washing machine is still not fixed, i call Makro call center at least twice a week and the story keeps changing, the one agent said the parts has been delivered and when i call again they say they still waiting on Samsung to deliver, i just want to know when will my washing machine be fixed??
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Jo-ann Arendse's updateReviewer Update
08 Aug 2022, 13:00The technician came to fit the new part, he let me know that the part he received wiring does not match the washing machines wiring as it is a generic part, after he fit the part the washing machine packed UP AGAIN!!!
30 May- logged the call with Makro call centre
07 June - Technician came to inspect- confirmed the motor packed up
08 June until 17 July - waiting on parts to arrive
18- July - technician fit new parts
22 July - machine packed up again
29- July - techincian came back to to inspect, confirmed the motor packed up
08 August - washing machine is still broken
the technician told me he has to reorder the parts and not sure how long that will take.
I have been battling since May until today 08 August to have my washing machine repaired
MAKRO THIS IS UNACCEPTABLE!!!!!!!
30 May- logged the call with Makro call centre
07 June - Technician came to inspect- confirmed the motor packed up
08 June until 17 July - waiting on parts to arrive
18- July - technician fit new parts
22 July - machine packed up again
29- July - techincian came back to to inspect, confirmed the motor packed up
08 August - washing machine is still broken
the technician told me he has to reorder the parts and not sure how long that will take.
I have been battling since May until today 08 August to have my washing machine repaired
MAKRO THIS IS UNACCEPTABLE!!!!!!!
JA
Jo-ann Arendse's update08 Aug 2022, 13:00
Reviewer Update
The technician came to fit the new part, he let me know that the part he received wiring does not match the washing machines wiring as it is a generic part, after he fit the part the washing machine packed UP AGAIN!!!
30 May- logged the call with Makro call centre
07 June - Technician came to inspect- confirmed the motor packed up
08 June until 17 July - waiting on parts to arrive
18- July - technician fit new parts
22 July - machine packed up again
29- July - techincian came back to to inspect, confirmed the motor packed up
08 August - washing machine is still broken
the technician told me he has to reorder the parts and not sure how long that will take.
I have been battling since May until today 08 August to have my washing machine repaired
MAKRO THIS IS UNACCEPTABLE!!!!!!!
30 May- logged the call with Makro call centre
07 June - Technician came to inspect- confirmed the motor packed up
08 June until 17 July - waiting on parts to arrive
18- July - technician fit new parts
22 July - machine packed up again
29- July - techincian came back to to inspect, confirmed the motor packed up
08 August - washing machine is still broken
the technician told me he has to reorder the parts and not sure how long that will take.
I have been battling since May until today 08 August to have my washing machine repaired
MAKRO THIS IS UNACCEPTABLE!!!!!!!