GB
G B
1 reviews | Active since Oct 2018
11 Sept 2019, 10:39
MAKRO - CUSTOMER CARE NON EXISTENT
Have sent customer care 3 e-mails in the pat 2 weeks - no response!!!!
'***'; '***'
What is the point of having “Customer Care” contact details on website, if they do not respond to customer’s Queries? See Below.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
11 Sept 2019, 17:30Good day Gary,
Thank you for your feedback.
We are sorry that you were not satisfied with the products you bought from us and we assure you that your complaint will be handled in a strict and serious manner. Kindly be advised that we are currently in contact with the Health and Safety manager at the store in order for them to address this matter.
We value you and we would like to do our utmost best to retain you as a customer. Please accept our apologies.
We will be contacting you soon to discuss this matter.
Kind regards
Makro Hellopeter Team
Thank you for your feedback.
We are sorry that you were not satisfied with the products you bought from us and we assure you that your complaint will be handled in a strict and serious manner. Kindly be advised that we are currently in contact with the Health and Safety manager at the store in order for them to address this matter.
We value you and we would like to do our utmost best to retain you as a customer. Please accept our apologies.
We will be contacting you soon to discuss this matter.
Kind regards
Makro Hellopeter Team
Makro's reply11 Sept 2019, 17:30
Official
Good day Gary,
Thank you for your feedback.
We are sorry that you were not satisfied with the products you bought from us and we assure you that your complaint will be handled in a strict and serious manner. Kindly be advised that we are currently in contact with the Health and Safety manager at the store in order for them to address this matter.
We value you and we would like to do our utmost best to retain you as a customer. Please accept our apologies.
We will be contacting you soon to discuss this matter.
Kind regards
Makro Hellopeter Team
Thank you for your feedback.
We are sorry that you were not satisfied with the products you bought from us and we assure you that your complaint will be handled in a strict and serious manner. Kindly be advised that we are currently in contact with the Health and Safety manager at the store in order for them to address this matter.
We value you and we would like to do our utmost best to retain you as a customer. Please accept our apologies.
We will be contacting you soon to discuss this matter.
Kind regards
Makro Hellopeter Team
GB
G B's updateReviewer Update
12 Sept 2019, 08:53How laughable. A cut and copy response. I did not complain about a product - I asked 3 questions as below:
1. I noticed your Liquor Promotions Catalogue, which shows:
Johnnie Black 1Litre R359.00 Equivalent to R269.25 per 750ml. Until 9 Sept 2019. However when I tried to search for it on-line, that is the only Johnnie Walker that does not show up – all the others (Red, Blue, Green, Gold Etc) are visible, but not Black Label. I need 6 bottles please (amongst other items from your liquor section).
2. Further, I am looking for a bicycle for a 10 year old boy (Raleigh) – size 24” I think, but this too does not com up when searching on-line. Please advise boys’ bikes available and if/when any are/will be on promotion.
3. Lastly, despite me having advised you last year of the incorrect date of birth on my profile, it has not been amended. When trying to amend my profile on-line, it does not allow me to update my date of birth and ID number, which is as below:
My nearest Branch is WOODMEAD.
1. I noticed your Liquor Promotions Catalogue, which shows:
Johnnie Black 1Litre R359.00 Equivalent to R269.25 per 750ml. Until 9 Sept 2019. However when I tried to search for it on-line, that is the only Johnnie Walker that does not show up – all the others (Red, Blue, Green, Gold Etc) are visible, but not Black Label. I need 6 bottles please (amongst other items from your liquor section).
2. Further, I am looking for a bicycle for a 10 year old boy (Raleigh) – size 24” I think, but this too does not com up when searching on-line. Please advise boys’ bikes available and if/when any are/will be on promotion.
3. Lastly, despite me having advised you last year of the incorrect date of birth on my profile, it has not been amended. When trying to amend my profile on-line, it does not allow me to update my date of birth and ID number, which is as below:
My nearest Branch is WOODMEAD.
GB
G B's update12 Sept 2019, 08:53
Reviewer Update
How laughable. A cut and copy response. I did not complain about a product - I asked 3 questions as below:
1. I noticed your Liquor Promotions Catalogue, which shows:
Johnnie Black 1Litre R359.00 Equivalent to R269.25 per 750ml. Until 9 Sept 2019. However when I tried to search for it on-line, that is the only Johnnie Walker that does not show up – all the others (Red, Blue, Green, Gold Etc) are visible, but not Black Label. I need 6 bottles please (amongst other items from your liquor section).
2. Further, I am looking for a bicycle for a 10 year old boy (Raleigh) – size 24” I think, but this too does not com up when searching on-line. Please advise boys’ bikes available and if/when any are/will be on promotion.
3. Lastly, despite me having advised you last year of the incorrect date of birth on my profile, it has not been amended. When trying to amend my profile on-line, it does not allow me to update my date of birth and ID number, which is as below:
My nearest Branch is WOODMEAD.
1. I noticed your Liquor Promotions Catalogue, which shows:
Johnnie Black 1Litre R359.00 Equivalent to R269.25 per 750ml. Until 9 Sept 2019. However when I tried to search for it on-line, that is the only Johnnie Walker that does not show up – all the others (Red, Blue, Green, Gold Etc) are visible, but not Black Label. I need 6 bottles please (amongst other items from your liquor section).
2. Further, I am looking for a bicycle for a 10 year old boy (Raleigh) – size 24” I think, but this too does not com up when searching on-line. Please advise boys’ bikes available and if/when any are/will be on promotion.
3. Lastly, despite me having advised you last year of the incorrect date of birth on my profile, it has not been amended. When trying to amend my profile on-line, it does not allow me to update my date of birth and ID number, which is as below:
My nearest Branch is WOODMEAD.