LL
Louis L
1 reviews | Active since Mar 2023
29 Mar 2023, 13:56
Makro customer care is the poorest I have experienced.
I ordered two items online the 16 March 2023. Still have not received these items. It is 13 days later with a Makro online promise of 2 to 5 working days. I have also spoken to 6 customer care consultants and guess what they don't care. I also sent two e-mails one to *** and one to *** the same result as the customer care consultants. If this is the service you get from them, i will do everything in my power to influence my friends to not use makro online.
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Replies (2)LL
Louis L's updateReviewer Update
30 Mar 2023, 07:02Good morning Makro Hellopeter Team, thanks for getting back to me Yesterday, but I am still no nearer to finding out when my items will arrive. The consultant that spoke to me yesterday promised me he will get back to me by 17h00 yesterday to give me constructive feedback as to what is going on. The Makro Hellopeter team is no better than the six consultants I spoke to in your customer care department. The team has gone from superhero to superzero and I am still no closer to an answer.
Kind regards
Very unhappy customer
Kind regards
Very unhappy customer
LL
Louis L's update30 Mar 2023, 07:02
Reviewer Update
Good morning Makro Hellopeter Team, thanks for getting back to me Yesterday, but I am still no nearer to finding out when my items will arrive. The consultant that spoke to me yesterday promised me he will get back to me by 17h00 yesterday to give me constructive feedback as to what is going on. The Makro Hellopeter team is no better than the six consultants I spoke to in your customer care department. The team has gone from superhero to superzero and I am still no closer to an answer.
Kind regards
Very unhappy customer
Kind regards
Very unhappy customer
LL
Louis L's updateReviewer Update
30 Mar 2023, 10:13Good morning Makro Hellopeter team, am I realy going down this road like so many Makro online customers and Hellopeter makro reviewers not recieving feedback on their orders.Do you or any senior managers look at your ratings. It does not seem like it. The saying when the elephants fight the ants get hurt. Seems like it in this case, you are the elephants and the customers are the ants. A big company like Massmart holdings does not seem to be worried about the ants or their ratings. I wonder if it is an attitude from your senior management that if the customer does not like it they can go buy somewhere else.
Kind regards
Makro enemy number 1
Kind regards
Makro enemy number 1
LL
Louis L's update30 Mar 2023, 10:13
Reviewer Update
Good morning Makro Hellopeter team, am I realy going down this road like so many Makro online customers and Hellopeter makro reviewers not recieving feedback on their orders.Do you or any senior managers look at your ratings. It does not seem like it. The saying when the elephants fight the ants get hurt. Seems like it in this case, you are the elephants and the customers are the ants. A big company like Massmart holdings does not seem to be worried about the ants or their ratings. I wonder if it is an attitude from your senior management that if the customer does not like it they can go buy somewhere else.
Kind regards
Makro enemy number 1
Kind regards
Makro enemy number 1