Makro Customer Care is non existent.

I bought a Kreepy Krauly online at the end of July. The box looked as though it had been opened and the hoses were an assortment of lengths and connections - not what it should have been. I phoned on 1 August and sent the required photos. The last email from them was 5 August saying I must go to the store. I rep**** that I’m not very mobile that’s why I order online and what difference would it make anyway? Despite many emails and phone calls to them I’ve heard nothing since. The last call centre agent said people were not doing their job. All he could do was forward the info to the branch and they must deal with it. I am disgusted with the lack of customer care. I will not shop at Makro again.