Makro customer care is an absolute clown show!

What an absolute clown show! Makro's "customer care" department is basically a bunch of people working from home. With ZERO clue of what customer service entails. Have been waiting for cancelation of order to value of R31799,00 due to their so called voucher system not working. Was told by customer care to reorder item with correct voucher app**** and they would cancel my first order which I did. Additionally was told to not accept part of the order which I did do and it would take 3-4 days to get refund. This was was more than a week ago. Upon investigation turns out order has not been canceled and I have been waiting for a "Team leader" to contact me. Again this was more than a week ago. To add insult to injury they have blocked me from using the HELP function on the website. Have asked my bank to reject payment due to the inability for Makro to handle a simple refund. Technically they are commiting *****.