WG
Wendy G
1 reviews | Active since Mar 2014
27 Aug 2019, 12:32
Makro Customer Care ignoring my problem
This is the second time I am reporting this on here because all I have received is a standard reply and nothing, absolutely nothing has happened. I ordered something from Montague Gardens branch on 2nd August, received a dispatch email on 5th August and my parcel still hasn't arrived. I have written to Customer Care so many times I've lost count. I have phoned them.. still nothing. This is getting beyond a joke now. PLEASE would somebody attend to this and keep on it until my goods have been delivered. Order number MAK***
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Replies (2)
Makro's replyOfficial
28 Aug 2019, 12:16Good day Wendy,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback before the end of the day.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback before the end of the day.
Kind Regards,
Makro Hellopeter Team
Makro's reply28 Aug 2019, 12:16
Official
Good day Wendy,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback before the end of the day.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback before the end of the day.
Kind Regards,
Makro Hellopeter Team
Makro's replyOfficial
28 Aug 2019, 12:19Good day Wendy,
Kindly note that we tried calling you on the numbers provided to confirm your delivery address but our calls went unanswered. Please confirm your delivery address on the email that we sent to you.
Regards,
Makro Hellopeter Team
Kindly note that we tried calling you on the numbers provided to confirm your delivery address but our calls went unanswered. Please confirm your delivery address on the email that we sent to you.
Regards,
Makro Hellopeter Team
Makro's reply28 Aug 2019, 12:19
Official
Good day Wendy,
Kindly note that we tried calling you on the numbers provided to confirm your delivery address but our calls went unanswered. Please confirm your delivery address on the email that we sent to you.
Regards,
Makro Hellopeter Team
Kindly note that we tried calling you on the numbers provided to confirm your delivery address but our calls went unanswered. Please confirm your delivery address on the email that we sent to you.
Regards,
Makro Hellopeter Team