Makro Customer Care

After numerous emails and phone calls to Makro Care and receiving promises of escalation and reference numbers, I have not received any feedback about my issue. I purchased a Frerre Gas stove from Makro Online in February 2024. A year later it started giving trouble. I then contacted AKMO who are the South African suppliers of Frere. They were able to assist and in fact repair the stove - to a point. They then told me that they did not supply this particular model of stove to Makro. I would need to get back to Makro and ask for the invoice that Makro received from the third party supplier. Makro couldn’t help. At the end of April I received a call from one of the Makro agents stating that Makro will give me my money back. I asked for this in writing which was promised. Needless to say I never received anything. Very frustrated by the lack of assistance from Makro customer care.