Makro Customer Care Disgraceful

Makro, bought an item on Black Friday. Later in the day, I found the item cheaper in another store. I decided to return the item. I sent an email to Makro Care and Customer Care immediately advising them of my cancellation. 2 days later I received a response confirming that my order was cancelled and to expect my refund soon. I have sent several emails since to find out the progress of the refund. NOT ONE RESPONSE FROM MAKRO. I tried to log the return on their website. However, the order cannot be found. Still no refund. Still no response to emails. Tried calling and you can hold on until the ***s come home, still no reply. Really frustrating to deal with such poor service.