Makro customer care department

Item: Makro
Rating: 1
Author: Elmarie C

Trying to order on line for 2 days now. At checkout it says delivery to big. Phone several branches refer me to customer care. Phone rings and then goes dead. It was answered once while talking the call drop. Send several e-mails every time it says tyoe your reply above the line - hell Im trying not working - received so far 5 of these e-mails. Just want to order something for +- R20 000 that is only available online. Any help will be appreciated. ***

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Replies (1)

Makro's replyOfficial

24 Oct 2020, 08:31

Good day Elmarie,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply24 Oct 2020, 08:31

Official