MAKRO Customer care absolutely apalling!

After submitting the service call on Tuesday morning to your Customer Care, we were informed that it would take up to 72 hours for a technician to attend to the brand new washing machine we purchased but cannot use as its faulty. (bought last weekend online) I am thoroughly appalled by the inefficiencies. We are the ones who must keep calling and complaining, and all we receive are apologies and vague assurances that a job card will be sent to us shortly. Your customer care team talks endlessly about following procedures, yet you do not adhere to them. I even sent private replies, but they seem to be ignored. In my entire life, I have never encountered such inefficiency and lack of transparency. PLEASE resolve this issue immediately; otherwise, I will have no choice but to escalate the matter. It is extremely unfair to leave this request unattended.