Makro customer card

I'm so disappointed and suprised by the system used by employees handling birthday vouches at Alberton makro-customer service.

I went there four times served by one person Cynthia Jesi, card number ********** 3. First time she told me I should come back she will check after I was on a long queue. And should not worry my voucher expired end of October. Second time around she told me the person handling vouches did not send her the whole list, so I should come back next time. The third time she told me she has a list of vouchers but is not opening on her computer so she will request the person handling the voucher to resend the list.

Today being 21 October thinking of expiry date I went again after waiting a while on queue she told me she will ask Nosipho her colleague to help her with this voucher "thing" in a bad attitude.

I left when I get home I called the manager Mr kotiss who told me that I did not receive my birthday voucher because I did not update my card. I told him Cynthia should have told me that the first time I inquire about my voucher and if that the case how come every time I use my makro card when buying they never told me to update my information now that I have to receive my voucher I'm told to update my information.

So as result of not updating my information I'll not get my voucher... so he said.Hello Peter please help me.