Makro Crown Mines/Frustration Service Delivery Appliances Department

Good day, I have encountered a problem whereby a freezer was purchased on Monday 4/10 and was delivered the 6/10. We were told to plug in freezer after 4 hours. Because of the gas they filled. When we wanted to plug this into socket found that the pin of the pug was bent. This was reported to Basil in Appliances department and he said that we should bring the freezer in. How does this work then, brand new freezer was bought we picked a problem now the onus is on us to take it back. I tried calling Basil because my niece spoke to him previously and I wanted to clarify how does it make sense that this freezer should be brought in by us. While speaking to him, wxplai ing who I am he never explained anything and just passed on the phone to a guy by the name of Victor I had to re-introduce myself and explain the challenge. I tried giving him my number so that he could call me back, but this man kept me on the phone wasting my airtime to look for documents and explain, it's like he was not hearing me. It's one thing to get damaged goods, but it takes on another of Service Delivery. We would like for this freezer to be removed from the property today and refunded so we can purchase from a reputable store.