AS
Ansie S
1 reviews | Active since Mar 2009
18 May 2020, 12:37
Makro Crown Mines your service suck
I have ordered on the 30th of April , no reply till I phoned them on the 7th of May - items was out of stock ( no communication within this regard), and items will be instock on the Monday - , got email on Monday about refund ( nothing yet either) and other items will be send, phoned again on the friday - no item will be escalated, well it is the 18th of May today and absolutely no action, even phoned the call centre just to be cut off
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Replies (2)0
Replies (2)
Makro's replyOfficial
18 May 2020, 13:22Good day Ansie,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply18 May 2020, 13:22
Official
Good day Ansie,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
AS
Ansie S's updateReviewer Update
21 May 2020, 08:46Thank you for contacting me but the issue is still not resolved - we have received the refund for the items not supp**** but to date no Parcel at all - no communication . If I do not receive my parcel today I would like a full refund of the order and you can cancel it. This is really a disgrace you are quick to answer and very slow to action. Makro really this is not the way to conduct business at all and your company is already in trouble. Hope Massmart take action with you guys
AS
Ansie S's update21 May 2020, 08:46
Reviewer Update
Thank you for contacting me but the issue is still not resolved - we have received the refund for the items not supp**** but to date no Parcel at all - no communication . If I do not receive my parcel today I would like a full refund of the order and you can cancel it. This is really a disgrace you are quick to answer and very slow to action. Makro really this is not the way to conduct business at all and your company is already in trouble. Hope Massmart take action with you guys