CM
Costa M
1 reviews | Active since Dec 2010
17 Jul 2015, 13:44
Makro Crown Mines, Mr Zulu needs customer training
I made a purchase at the Makro Crown Mines branch at around 12:00 today (17/7/2015) and upon exiting, I greeted and handed my slip to the guard that's supposed to check and stamp my slip. I was first in line. The guard did not greet back, simply looked past me and proceeded to help the next person right next to me. I then handed the slip to him again, he ignored me again and looked the other way.<br> I'm not sure if he was having a bad day but this reflects very badly on customer service for Crown Mines, it was offensive and unprovoked.<br> The guards name was Mr Zulu.<br> Makro please send this guy on customer training as I got the impression he was entitled to his job and nothing else mattered.<br>
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Makro's replyOfficial
20 Jul 2015, 09:57Hello MrCM,
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers.We must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service and furthermore all staff that are employed by Makro are put through a course CBT(competency based training) before being allowed to attend to customers.
We have once again reiterated to all managers in our service areas to ensure that all staff
members are given refresher courses in their respective departments with immediate effect. We would once again like to apologize for any inconvenience caused during your last visit and hope that you notice a difference on your next visit to our store.
Regards
Makrocare
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers.We must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service and furthermore all staff that are employed by Makro are put through a course CBT(competency based training) before being allowed to attend to customers.
We have once again reiterated to all managers in our service areas to ensure that all staff
members are given refresher courses in their respective departments with immediate effect. We would once again like to apologize for any inconvenience caused during your last visit and hope that you notice a difference on your next visit to our store.
Regards
Makrocare
Makro's reply20 Jul 2015, 09:57
Official
Hello MrCM,
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers.We must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service and furthermore all staff that are employed by Makro are put through a course CBT(competency based training) before being allowed to attend to customers.
We have once again reiterated to all managers in our service areas to ensure that all staff
members are given refresher courses in their respective departments with immediate effect. We would once again like to apologize for any inconvenience caused during your last visit and hope that you notice a difference on your next visit to our store.
Regards
Makrocare
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers.We must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service and furthermore all staff that are employed by Makro are put through a course CBT(competency based training) before being allowed to attend to customers.
We have once again reiterated to all managers in our service areas to ensure that all staff
members are given refresher courses in their respective departments with immediate effect. We would once again like to apologize for any inconvenience caused during your last visit and hope that you notice a difference on your next visit to our store.
Regards
Makrocare