SM
Sarah M

1 reviews | Active since Apr 2018

10 Dec 2019, 17:15

Makro Crown Mines Incompetence

Makro crown mines staff are *********** and refuse to take responsibility. We were there as a stokvel, bought our goods and paid close to R200 000 when it's time for delivery, our stock is short, no one wants to take responsibility and fix this mess and instead we are left hanging and waisted money organising transport to come another day to get our stuff. When I asked for a manager, they tell me his left already, what kind of manager leaves a store with no one on charge, such ******* service from a store that's so big!! We're very disappointed and we definirely taking ourover bbusiness elsewhere, this levelis ofme iincompetence and negligence is appalling!

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Replies (1)
Makro
Makro's reply13 Dec 2019, 10:15
Official
Good day 

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all concerns seriously and can assure you that it will be fully investigated, 

Please be advised that I've received your complain and it will be internally addressed with relevant departmental managers at the store.

We therefore shall revert back to you with feedback within a period of 24 to 48 hours

Hope the above is in order

Kind Regard
Makro Hellopeter Team