SA
Shauneez A
1 reviews | Active since Jul 2017
19 Apr 2020, 11:36
Makro crown mines fails to deliver during COVID lock down
Due to the civd 19 lock down, I decided to order my groceries items online. I ordered it on 1 April and received some of the items. To date the balance of the items have not been received. Makro crown mines excuse was that they didn't have jam in stock. I canceled the jam days ago yet Makro crown mines is still fixated on the jam. My recent engagement with Makro lead to DSV being blamed. 19 days after placing my online order I am still waiting for the balance to be delivered.
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Makro's replyOfficial
19 Apr 2020, 11:39Good day Shauneez ,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we are currently liaising with our Management team regarding your experience and will be sure to revert with feedback shortly. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we are currently liaising with our Management team regarding your experience and will be sure to revert with feedback shortly. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply19 Apr 2020, 11:39
Official
Good day Shauneez ,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we are currently liaising with our Management team regarding your experience and will be sure to revert with feedback shortly. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we are currently liaising with our Management team regarding your experience and will be sure to revert with feedback shortly. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team