Makro Crown Mines does not honour current Makro specials

I don’t normally write bad reviews for small petty issues but I think the public should know about Makro Crown Mines and especially the manager (Sithembiso – General merchant sales manager) .

I went to Makro Crown Mines on the 17th July 2021 to purchase a large appliance that I had seen on special on the Makro website . I’m aware that some products are online only products but this product was not an online only product , it even stated that Makro Crown Mines had stock of this product . I had to hire a bakkie to collect this large appliance as its too big to fit in my car never the less I went to the store to purchase it . Upon reaching there I saw that only the lower model appliance is displayed on the display floor and for a higher price . I think that this is a business ploy used by the store to sell the lower model product , however this does not bother me . After chatting to both the salesman and then the manager and even showing them the product on the Makro website , the manager insisted with an attitude that the price on the website is incorrect and they cannot honour that deal and that it will fail if I purchased the product online . I then logged onto the Makro website and purchased the product online in front of them and I chose to collect the item from the same store .

I must say that I was impressed with the speed of the online system , I got a notification today 18th July 2021 that the item was already ready for collection even though it’s a weekend . I went to collect the item today and proceeded to inform the manager that what he told me was a lot of bull in the first instance because I now had to hire the bakkie for 2 days and wasted my time to come twice to the store when everything could of been done on the 1st day if he just honoured the deal . I think I deserved a simple apology and admission of guilt from him but instead he rather says that I must go ahead and put it on social media . He even went so far as to say that I must take a photo of his name tag so that I can include his name on the social media post .

I don’t think that this is how customers should be treated no matter what . In times like this one should be encouraging customers to purchase products from their store and not have an attitude. Just a warning to other customers not to be taken for a ride by this store.