Makro Crown Mines

I would like to log a complain against Makro Crown Mines, on the 13th September we went to this store to do our monthly bulk shopping and we are regular clients we do this bulk shopping on a monthly basis and we even have a consultant who comes to our old age home who comes on a weekly basis to check if everything is in order and if we do need anything from them. When we were done with our shopping we had about 8 trolleys fully packed ready to do the payment and lo and be hold my colleague and came and told me they have removed all the trolleys not just removing but unpacked everything after 2 hours of shopping. We asked the Makro staff about our trolleys and he said that his manager Mr. Ashley told them to pack the stock back to the shelves because according to them the ' customer have a tendency of picking up stock and leave the stock not paying for it. I asked for the manager but he was no where to be found immediately after giving that instruction then asked for the assistant manager same thing to no avail, of whom according to one of the staff member said that he went to the meeting but one of the staff members pointed him but he was walking away from us not wanting to attend to our query. No one bothered to help us to re shop all our things back to the trolley maybe as a way to show apology for what they did and we had to do another 2 hours of shopping again and it delayed us and all. my colleague and I had to go back to the isle to RE-PICK stock on the shelves. this activity was annoying, time consuming and emotional wrecking. with the experience i feel the Makro manager is so inconsiderate to his customers, he does not have a communicating skills, he also causes an unnecessary conflict between his staff and his customers of which he does not take full responsibility of and he is not able to resolve the issues in his store as it arises. I have been shopping at Makro Crown Mines for the past eight years and I have never experience such drama during my shopping. I understand customers have a tendency of filling trolleys and leaving them but imagine wasting 2 to 3 hours of shopping and getting 8 trolleys for fun as if we have nothing better to do whilst that shopping is part of us being at work and leaving them like its all fun and games. Unless they are perishables on the trolleys but you cannot just remove items from the trolleys without giving it enough time to wait for the customer to come back and pay for it even night staff can certainly do the re-packing of such trolleys if clients went AWOL. Now we had to buy some things in double and we left some of the things because of frustration and being unattended and ignored.