Makro Crown Mines

I am a loyal customer to Makro. I bought a Playstation 4 bundle for my son in June 2019, the console started giving problems about a month later where one of the games, "The Last of Us" got stuck inside the console and the console just did not want to switch on to enable me ro remove the disk. I notified Makro of same and was advised to bring the console back to the store(at my expense), which I did. I was then called about a month later to collect a new console as the one I took back was sent for destruction. I queried regarding the disk which was still stuck and was advised that it must have still been inside the console when it was sent for destruction. I was told that a new disc will be arranged and I will be contacted to collect it from the store(at my expense), I am still waiting - Tstembiso from Makro Crown Mines keeps on making empty promises but I am always the one who has to call and follow up, a year later, I never receive a call back.